Microsoft Exchange 2013

Mail, Contacts, Calendars and Files

Microsoft Exchange 2013 is the world’s leading platform for unifying a business’s email, calendar, tasks and contacts, whether you are at your desk or on the go. It allows your customers to collaborate, manage and communicate securely, efficiently and effectively. Because it’s hosted in the cloud, your customers lose the pain of managing servers and gain the benefits of backups and data security.

Since Hosted Exchange 2013 is integrated with other Microsoft services, like SharePoint and Office WebApps, you will be able to easily up-sell more valuable services. It helps resellers and service providers increase their ARPU and decrease customer churn.

Exchange 2013 Key Features

Collaborate with your team through a streamlined, touch-friendly user interface.

Sync mail, calender and contacts across multiple devices, optimised for browser, tablet and smartphone.

Outlook Web App has cached mode to remain productive through intermittent connectivity outages.

Protect business communications and sensitive information. Anti-spam and anti-virus included.

Combine email and social media contacts for easier searches and contact availability.

Exchange lets you tailor your solution based on your unique needs.

How can I create an alias e-mail address in Hosted Exchange?

From the Customer Control Panel, select the Exchange subscription and navigate to Exchange > Mailboxes > select mailbox > E-mail addresses tab

Select ‘Add New E-mail Address’

Enter the address name and select the domain

Submit

How can I upload my e-mail history to the Hosted Exchange account using Outlook ost/pst files?

Back up Outlook files

Microsoft Outlook automatically stores messages, contacts, appointments, tasks, notes and journal entries in one of the following two locations:

  • In a personal storage folder, also known as a .pst file, on your hard disk drive.
  • In a mailbox that is located on the Microsoft Exchange server. Offline files are stored in .ost file.

You can use a backup of your .pst file to restore or move your Outlook data if you experience a hardware failure, lose data unexpectedly, have to transfer data from one computer to another computer, or have to transfer data from one hard disk drive to another hard disk drive.

Select Tools, Account Settingsto see how Outlook was set up to read your email. If Microsoft Exchange is listed then your Outlook files are stored on the Exchange server. If the type is listed as POP or IMAP your Outlook files are stored locally on your computer as .pst files.

How to make a backup copy of a .pst file

Outlook stores all its data in a .pst file unless you defined Outlook to use a Microsoft Exchange server. You can use the backup copy to restore your Outlook data if the original .pst file is damaged or lost.

Follow these steps to back up the whole .pst file:

  • Close any messaging programs such as Outlook, Microsoft Exchange, or Microsoft Windows Messaging.
  • Click Start, and then click Run. Enter Control Panel then press Enter
  • Double-click the Mail icon. If you don’t see the Mail icon, select Classic View
  • Click Show Profiles.
  • Click the appropriate profile, and then click Properties.
  • Click Data Files.
  • Under Name, click the Personal Folders Service that you want to back up. By default, this service is called Personal Folders. However, it may be named something else. The location and the file you need to backup is listed under Filename. It will end in.pst
  • Click Settings, and then note the path and file name that appears.
  • Close all the Properties windows
  • Use Windows Explorer or My Computer to copy the file that you noted above. You can copy the file to another location on the hard disk drive or to any kind of removable storage media, such as a floppy disk, CD-ROM, portable hard disk drive, magnetic tape cassette or any other storage device.

Note: If you have more than one Personal Folders Service in your profile, you must back up each set of .pst files separately.

If you have no Personal Folders Services in your profile and you can store information such as messages, contacts, or appointments in Outlook, your information is probably being stored in a mailbox on an Exchange Server.

How to make a backup copy of a .ost file

If you are using Outlook with Microsoft Exchange Server, Outlook saves its data in a .ost file.

Follow these steps to back up the whole .ost file:

  • Select File, then Import and Export.
  • Select Export to a file, then Next.
  • Select Personal Folder File (.pst)from the drop down list, then Next.
  • Select the folder(s) you want to backup. If you select the folder Mailbox –Your Name your whole mailbox will be copied.
  • Select a name for the backup and select Finish.

How to backup mailbox on Exchange Server

This is done by archiving your email.

Follow these steps to back up your email

  • Right click the folder you want to back up.
  • Select the option to Copyor Move.
  • Select Archive Foldersas the location.

The folders under Archive Foldersare stored on your computer with the name archive.pst. This is the file where email from the Exchange Server is stored locally on your computer. Use search to find the archive.pst. file, since it is stored in different locations based on the operating system and version of Outlook you are running.

How to import .pst file into Outlook

You can use the backup copy of your .pst file to restore your Outlook data if the original .pst file is damaged or lost. Everything that is saved in the .pst file is returned to Outlook. If your .pst file is on a CD or DVD you can use these import steps to transfer you Outlook files to another computer.

Note: Connecting to .pst files over LAN/WAN links is not supported and problems connecting to .pst files over such links can occur. See Microsoft’s Knowledge Base #297019 for details.

Follow these steps to restore or import your data into Outlook:

  • Open Outlook
  • On the Filemenu, click Import and Export. If the command is not available, rest the pointer over the chevrons at the bottom of the menu, and then click Import and Export.
  • Click Import from another program or file, and then click Next.
  • Click Personal Folder File (.pst), and then click Next.
  • Type the path and the name of the .pst file that you want to import, and then click Next.
  • Select the folder that you want to import. To import everything in the .pst file, select the top of the hierarchy.
  • Click Finish.

Note: If you get a error message saying the file you are importing is not accessible, the file’s attribute may be set to Read-Only. Right click the file and clear the Read-Onlyattribute.

What are the standard ports for IMAP?

Standard port numbers for IMAP are 143 for standard access and 993 for SSL-encrypted connections.

Can I create a 'catchall' mailbox for Exchange 2013?

No, this is not possible as the function is not supported by the Parallels Automation platform. Besides this technical limitation ‘catchall’ setups are loved by spammers as they can alternate e-mail addresses to use in order to reach you and do not need to know an exact address.

How can I set up autodiscover to work with an externally hosted domain?

For Exchange 2013:

Please update the DNS records for the external domain as follows:

CNAME autodiscover.[ domain name] autodiscover-redirect.myexchange365.com. 3600

Note: please replace [ domain name] with the domain name you wish to use the autodirect function on.

 

For Exchange 2010:

CNAME autodiscover.[ domain name ] autodiscover-redirect.luxcloud.net. 3600

Note: please replace [ domain name] with the domain name you wish to use the autodirect function on.

What is the difference between MAPI, POP And IMAP?

MAPI connection to the Exchange server provides you with the full functionality of all services that Exchange has to offer:

  • Direct live connection to the mail server.
  • Inbox, Calendar, Contacts, Tasks, Notes and free/busy information for scheduling.
  • Out of Office Assistant.
  • Server-side rules and alerts.

IMAP connection to the Exchange server allows the limited functionality:

  • Direct live connection to the mail server.
  • No access to Calendar, Contacts, Tasks, Notes and free/busy information for scheduling.
  • Mail stored on the server.

POP Connection offers the least functionality:

  • Send and receive email only.
  • By default messages are downloaded from the server and therefor only available on the device you download them.

All connection types allow you to keep messages on the server and to view your mailbox using Outlook Web Access (OWA) in any web browser.

How can I test the autodiscovery settings?

First you can check the correct DNS settings via the following website:

https://www.kloth.net/services/dig.php

check for:

autodiscover

the response should be something like this:

kloth_result_autodiscover

A second excellent place for trouble shooting is the following Microsoft site:

https://testconnectivity.microsoft.com/

It gives a detailed report on errors and warnings. If you are opening a ticket make sure you add the report as well.

What is the OWA (Outlook Web Access) URL for Exchange 2013 accounts?

The URL for Exchange 2013 account direct login is https://exchange.myexchange365.com

Email Folders missing on Android - Sync with MS Exchange Server

Some Microsoft Exchange folders that were migrated from a previous version of Exchange aren’t compatible on Android devices.

Solution

  1. Change the name of the problem folder to: <name>-old
  2. Create a new folder with the desired name
  3. Move all your emails to this new folder
  4. Delete the problem folder

What is the maximum allowed number of devices to connect to Hosted Exchange account?

There is a maximum of 10 devices you can connect to your Hosted Exchange account.

These are so called partnerships. After you reach the maximum, you can’t create additional partnerships until you delete existing ones from your account.

In order to delete some of the partnerships, you need to go to Outlook Web Access (the light version). GO to Options and Mobile Phones. You will see the list of devices connected to your Exchange account. You can remove the ones not in use by selecting the device and clicking on “Remove Device from List”.

Can I remotely wipe my mobile phone using Outlook Web Access (OWA)?

Yes, it is possible to wipe your mobile phone through OWA.

This option is very useful in cases when you loose your phone or it is stolen.

Please note, that your Exchange account has to be configured on the device you want to wipe.

In order to wipe your mobile device through OWA, you need to login to Outlook Web Access (light version). Go to Options, then Mobile Phones. Select the relevant device, and click on Wipe Device.

This will initiate a secure wipe as soon as the device has an internet connection and checks in with Exchange.

Does ClouPiper offer mailbox migration services?

Yes, we offer a mail migration service.

I am getting email messages with Synchronization Logs. How can I solve this?

Sync issues are almost always due to locally installed plugins, errors on local disk, etc and rarely are to do with the platform.
Please check some documentation available online on this type of sync issues. For example:
https://support.microsoft.com/fr-be/kb/842284/en-us

What are the sending limits for Exchange 2013?

The maximum allowed number of recipients for Exchange accounts is 200. This means that any email sent will allow a combined total of 200 recipients (To: CC: BCC).

Please note that we also have in place a throttling policy that is as follows:
Max Throttling per Minute = 25
Max Throttling per Hour = 500
Max Throttling per Day = 1000

The distributions lists limits are set by the throttling policy.

How to configure Exchange mailbox on Outlook Client via IMAP?

  • Please start following instructions located under Exchange tab > Mailboxes tab > select Display Name of interest and under Mailbox Access click View setup info for IMPA 4.
  • If you are trying to connect an Exchange 2013 account:
    Incoming mail server: imap.myexchange365.com
    Outgoing mail server (SMTP): auth.myexchange365.com.
  • If you are trying to connect an Exchange 2010 account:
    Incoming mail server: eximap.luxcloud.net
    Outgoing mail server (SMTP): auth.luxcloud.net.
  • In both situations be sure you are providing the correct information in the available fields and that you are using port 587 for SMTP connection.

How can I use the Exchange (2010) SMTP for sending mail?

If you need to configure a device (like a printer or scanner) to send email you can use the following setup:

  • Check wither the device or program allows “SMTP Authentication“, our server only allows you to send mail if you identify yourself with the correct credentials of an existing account.
  • User name. This is your full e-mail address
  • Password. This is the password for your e-mail account.
  • Outgoing (SMTP) email server: auth.luxcloud.net
  • Require SSL/TLS for outgoing email if necessary or if you need to specify a port use port 587

This only works with a valid Exchange 2010 account.

How can I use the Exchange (2013) SMTP for sending mail?

If you need to configure a device (like a printer or scanner) to send email you can use the following setup:

  • Check wither the device or program allows “SMTP Authentication“, our server only allows you to send mail if you identify yourself with the correct credentials of an existing account.
  • User name. This is your full e-mail address
  • Password. This is the password for your e-mail account.
  • Outgoing (SMTP) email server: auth.myexchange365.com
  • Require SSL/TLS for outgoing email if necessary or if you need to specify a port use port 587

This only works with a valid Exchange 2013 account.

Using an external domain with LuxCloud Exchange 2013 service (DNS settings configuration)

If you have externally hosted domain, and you would like to use it with our Exchange 2013 product, you need to change/add some DNS settings. To see the correct DNS settings setup, you can go to the Control Panel (click on Manage button next to the subscription in the Partner Portal):

  • Hosted Domains
  • Select the relevant domain name
  • Go to DNS tab
  • DNS records

You will see the list of records for correct configuration.

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